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MULIO · Support

Need help? Read this first, then email.

Most issues are answered below. If your question isn’t here, email hello@exitroom101.com and we’ll reply within 48 hours.

01

How do I cancel my subscription?

Open Settings on your iPhone → tap your name at the top → Subscriptions → MULIO → Cancel Subscription. Apple handles the cancellation; we never see your billing details. Cancellation is immediate; you keep access until the end of the period you already paid for.

02

Sunday came and I didn’t get a Weekly Report.

The Weekly Report arrives automatically on Sunday at 7 PM local time, and if delivery is missed MULIO keeps retrying hourly well into Monday. The report is built from what you shared that week — a few journal entries make it far more meaningful. If it still hasn't appeared by Monday evening, force-quit MULIO, reopen, and check the Weekly Report section; if it's still missing, email hello@exitroom101.com with your Apple ID region.

03

How do I delete my account?

Open MULIO → Settings → Data & Privacy → Delete Account. The action is irreversible. All journal entries, reports, Game Plans, Ask MULIO history, and the AI's memory of you are removed within 30 days. The non-reversible anti-abuse identifier described in /privacy is retained.

04

I lost access to my Sign in with Apple account.

MULIO uses Sign in with Apple as the only authentication method. We don’t store passwords and we can’t reset Apple credentials on your behalf. Visit appleid.apple.com to recover your Apple ID. Once recovered, reopen MULIO — your account history is preserved.

05

Can I export all my data?

Yes. Open MULIO → Settings → Privacy → Export Data. You receive a machine-readable JSON file containing your journal entries, reports, profile, and the AI's memory of you. Available once every 24 hours. The export file auto-deletes from our servers after 24 hours.

Still stuck?

Email hello@exitroom101.com

We reply within 48 hours, plain text. To help us help you faster, include:

  • Your iOS version (Settings → General → About → iOS Version)
  • MULIO version (in MULIO Settings → About)
  • A short description of what you tried and what happened
  • A screenshot if it’s a layout or rendering issue

For privacy-specific inquiries (data export, account deletion, GDPR rights, restriction requests): hello@exitroom101.com.

See also our Approach page for how MULIO works, Privacy Policy for the full data disclosure, or the homepage FAQ for general questions.